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Core 4:
The Myth of Multitasking

Boost focus, accuracy, and productivity by replacing multitasking myths with proven attention-management strategies.

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Format & Duration:

  • Virtual

    • ​On-site training available for multi-session engagements, if aligned with project scope.

  • 2 hours

  • Includes a copy of the presentation, post session resources, and a session report.

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Who this training is for:

  • Supervisors and team leads

  • Analysts and specialists

  • Customer service, casework, and administrative staff

  • Anyone whose work requires accuracy, focus, and sustained attention.

  • Teams struggling with high error rates, interruptions, or competing priorities

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Especially suited for fast-paced environments where attention quality directly affects accuracy, deadlines, and outcomes.

Overview:

Despite popular belief, multitasking doesn't make work faster or more efficient. What most people call multitasking is either working on multiple tasks at the same time or rapid task switching. Both approaches increase cognitive load, slow productivity, and raise the risk of preventable mistakes. 

 

This training helps participants understand how the brain handles information, why task switching creates errors and how to apply practical focus strategies that improve accuracy and workflow consistency. Participants learn how to reduce distractions, manage competing priorities, strengthen attention habits, and structure their work in ways that deliver better results with less fatigue.

Learning Objectives:

By the end of this training, participants will strengthen their skills in:

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  • Understanding how attention, cognitive load, and working memory affect accuracy.

  • Reducing errors caused by interruptions, context switching, and divided focus.

  • Applying focus-management techniques to prioritize tasks clearly.

  • Using structured workflows that reduce rework and preventable mistakes.

  • Building realistic habits that support sustained concentration and clear thinking.

  • Identifying when task switching is unavoidable and how to navigate back and forth cleanly. 

Key Topics Covered:

  • How the brain processes information

  • Cognitive costs of interruptions, switching, and divided attention

  • Prioritization strategies for clarity and decision accuracy

  • Methods for structuring tasks to reduce rework

  • Managing digital distractions and competing demands

  • Creating personal and team attention habits that support high-quality work

  • Short practice exercises using common workplace scenarios

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