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Core 1:
Professional Communication Essentials

Improve skills for clear, confident communication to reduce errors and strengthen collaboration.

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Format & Duration:

  • Virtual

    • ​On-site training available for multi-session engagements, if aligned with project scope.

  • 2 hours

  • Includes a copy of the presentation, post session resources, and a session report.

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Who this training is for:

  • Supervisors and team leads

  • Analysts and specialists

  • Customer service, casework, and administrative staff

  • Anyone whose daily work depends on clear written or verbal communication

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Especially suited for environments where accuracy, timeliness, and well-structured updates directly affect workflow and outcomes.

Overview:

Effective communication is more than sending a message. It's ensuring the right information reaches the right people in the right way. Strong communication enables work to move forward without confusion, rework, or delay. 

 

This training provides practical and actionable communication strategies designed for fast-paced, accuracy-dependent environments.​​

Participants learn how to structure messages clearly, tailor content to their audience, and avoid common communication patterns that cause preventable errors across teams and workflows.

Learning Objectives:

By the end of this training, participants will strengthen their skills in:

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  • Communicating with clarity, purpose, and professional tone.

  • Tailoring messages based on audience, intent, and urgency.

  • Writing concise emails and updates that reduce follow-up questions.

  • Structuring information effectively using simple frameworks.

  • Communicating sensitive or corrective information with respect and clarity.

  • Recognizing and avoiding communication patterns that create rework or misunderstanding. 

Key Topics Covered:

  • Core principles of professional, purpose-driven communication

  • Audience-focused messaging 

  • Clear and concise email strategies

  • Structuring complex information for readability

  • Professional tone and message framing

  • Communicating expectations, boundaries, and decisions

  • Short practice exercises using real-world examples

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